Acoustic PC Inc. Store Policy - Terms & Conditions
Store Policies:
Anyone who makes a purchase from this store agrees to the following Terms & Conditions.
International Customers Click Here > To View "Important" additional policies.
Yahoo Store TRUSTe Verified Site - Five Stars Merchant Loyalty PRIVACY POLICY & Practices:
This site is hosted by Yahoo! Store. Yahoo! Hosts the store pages, ordering system, and order data. Yahoo! Automatically
collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! Also automatically collects information about your shopping experience.
Please see the Yahoo! Privacy Policy for more information about how Yahoo! Uses this information.
Privacy Policy: Acoustic PC Inc.
Acoustic PC does not share any of its customer information. The company respects the privacy of the each customer and aims
to provide excellent service as well as top quality products.
"Real Customer Reviews."
Read what customer that have purchased products from us have to say. Customers that have purchased from us have given us
the highest reviews. >Click Here to read Reviews.
Store Terms & Conditions.
Return Policy:
Acoustic PC offers a 15-day money-back guarantee, with a 20-25% percent restocking fee, and shipping charges can not be
refunded on the products we sell. For any reason, you may return your purchase for a full refund of the purchase price less
applicable restocking fees and shipping charges -- but only during the first 15 days of the shipping date. And only if the product
is in a not used and in resalable condition that means no scratches dents. Special Note: heatsinks that have been mounted
will have scratches on base therefore can not be re-sold so there for are not eligible for return. Also all items must be packaged
with all respective manuals. However this does not apply to water cooling, liquid cooling hardware & ma inboards such as video
cards and motherboard products there is no refund or returns on water or liquid cooling products & ma inboards, warranty and
exchanges are available through the manufacture if applicable. Also All are water cooling products and mainboards products if
Defective will need to exchange DIRECTLY with manufacture. NO EXCEPTIONS.
Restocking Fees & Shipping Charges:
Our restocking fee applies to all non-defective, returned items -- no exceptions. Shipping charges are non-refundable. Products
must be returned in original package, undamaged, Unused, in resealable condition with all included accessories, packaging and
documentation. Acoustic PC does not sell used items. Refunds are done at current market price. If an Item has gone down in
price for any reason since the purchase this will affect the refund and will be adjusted accordingly.
Important Note:
We do not cross-ship merchandise nor offer exchanges. Please re-order the correct part through our web site.
RMA's Returns:
Please do not ship an item with out notifying us for an exchange or DOA RMA number. Please contact us first so that we can
give you the proper RMA number for your particular type of return. Shipping with out notifying us first and with out an RMA
number may cause delays or even your package to get lost. Or returned. We recommend you use a reliable carrier with a
trackable method for returns such as UPS or Fedex with signature confirmation.
Warranty & Defective Products:
All products sold through are site have a manufactures warranty on all our products to be free of defects in materials and
workmanship -- and will be replaced without question -- directly through are manufacture provided the product has not been
subject to abuse, misuse, neglect or physical damage. This warranty applies only to the original purchaser and is non-
transferable. Please contact the manufacturer directly for exchange or contact us directly and we will be happy to assist you and
provide you with all the proper contact information.
Order Cancellation:
For order cancellations, please email sales@acousticpc.com as soon as possible after placing your order. If order has
already been charged or sent out you can refuse the order when it arrives and as soon as we receive the package back we will
refund your credit card less or minus shipping fee and a 5% processing fee to cover the credit card processing fees. If order
has just been charged and not shipped out and just needs to be refunded then only a 5% processing fee applies to cover
merchant credit card processing charges.
Canceled Pre \ Orders & Back orders:
When a customer reserves and item on a per order or back order status the order is charged and the product is reserved for
you if you change your mind we will refund your credit card less or minus a 5% processing fee. This fee is to cover some of the
Merchant Transaction processing fees for our credit card processor and Host provider.
Shipping:
Acoustic PC uses several shipping carriers are preferred method for domestic id UPS and for International orders USPS United
States Postal Service. However Acoustic PC reserves the right to change a shipping carrier with out notice as long as the
method used is with in the approximate time frame as the one used to place the order. For example if you place an order with
UPS Ground we can use are back up carrier Fedex and send your shipment Fedex Ground. This usually does not happen but
because of matters beyond are control we need to use an alternate method we reserve the right to do so. If a slower method is
going to be used then the customer is notified first for there permission.
Miss Ship's:
Acoustic PC - reserves the right to fix a mis-ship with out dispute from the party placing the order, specially on phone orders
were human errors are more likely to happen. A digital photo of the product in question must be provided to complete and fix the
error. Ship method used to re ship USPS Priority, UPS Ground or Fedex Ground. Acoustic PC obtains the right to choose witch
method is best suited for the exchange.
Are pick to lite system shipped through our facility allows 99.9% accuracy on orders. However if by any chance and item is
shipped incorrectly. Then Acoustic PC will Re-Ship the correct item for free as long as the mistake is on Acoustic PC's Fault.
Also cross shipping is not allowed we must receive the wrong item before we can ship the correct one unless you want to place a
new order and then receive a credit back.
Credit Card Claims & Disputes:
Should you have a claim or dispute regarding an order please contact us for assistance first. So we can work it out on our side.
If a claim is filed either by mistake or an invalid or no good reason and Acoustic PC prevails over the dispute \ Judgement, You
will be liable for a $ 15.00 Claim fee... This fee charge does not come from us it is simply passed on to you from our Merchant
Processor Chase Manhattan Bank Paymentech charges us for accidental or invalid \ valid disputes. All Claim disputes should be
paid and sent to us Via Certified mail to our Physical address with your order number with in 30 days after dispute is finalized..
Should you fail to make this payment you will be liable for any & all collection and legal fees as well as Attorneys fees if inquired.
So please contact us first our intent is never to turn issues over to third party collection & legal unless needed. Further more
Acoustic PC is not liable for any credit reporting by third parties we are very flexible and transparent and always willing to work
with you on a resolution with an issue. We are available via phone, e-mail...
Limited Liability Disclaimer...
Acoustic PC Inc. Shall not be held responsible or liable for the following:
Use of our products at your own risk!
Important Information Regarding Installation Of Our Products:
If you are unsure how to install something correctly, contact us first. We can't help you. If you are not computer savvy we
recommend hiring an IT professional with license or taking your components to a reputable computer shop that offers custom
builds. Acoustic PC is not liable for any damage occurred by installing our products and all liability by us is valid for no more
than the current market value of the goods sold by us.
We reserve the right to make changes or updates to our web site, including adjustments for typographical errors or for product
specification clarifications, without notice.
Contact Info:
Questions feel free to contact our sales team at sales@acousticpc.com
Voice: 305 383-5511
Main Office Address: "Headquarters."
Acoustic PC Inc.
14629m SW 104 Street Suite 119
Miami, Florida. 33186
USA
Our shipping Facilities... Warehouses East Coast & West Coast:
Acoustic PC Now Provides Two New Shipping Facilities East & West coast. "To Better Serve You."!!!
Acoustic PC now offers two convenient warehouse locations in the USA for shipping east coast & west coast.
This way packages arrive promptly to our customers.
Most customers ordering from the east coast will receive there order from the east coast shipping facility and customers
ordering from the west coast will most likely receive their order from the west coast facility.
On occasion if a product is not available in one facility or if your order has to ship out partially from one and the rest of the order
from the other. This will be at no extra cost to you as well as double ships.
Acoustic PC picks up the tab on all double ships to our customer as a courtesy unless for some reason it is not possible we will
notify you first for your approval.
Anyone who makes a purchase from this store agrees to the following Terms & Conditions.
International Customers Click Here > To View "Important" additional policies.
Yahoo Store TRUSTe Verified Site - Five Stars Merchant Loyalty PRIVACY POLICY & Practices:
This site is hosted by Yahoo! Store. Yahoo! Hosts the store pages, ordering system, and order data. Yahoo! Automatically
collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! Also automatically collects information about your shopping experience.
Please see the Yahoo! Privacy Policy for more information about how Yahoo! Uses this information.
Privacy Policy: Acoustic PC Inc.
Acoustic PC does not share any of its customer information. The company respects the privacy of the each customer and aims
to provide excellent service as well as top quality products.
"Real Customer Reviews."
Read what customer that have purchased products from us have to say. Customers that have purchased from us have given us
the highest reviews. >Click Here to read Reviews.
Store Terms & Conditions.
Return Policy:
Acoustic PC offers a 15-day money-back guarantee, with a 20-25% percent restocking fee, and shipping charges can not be
refunded on the products we sell. For any reason, you may return your purchase for a full refund of the purchase price less
applicable restocking fees and shipping charges -- but only during the first 15 days of the shipping date. And only if the product
is in a not used and in resalable condition that means no scratches dents. Special Note: heatsinks that have been mounted
will have scratches on base therefore can not be re-sold so there for are not eligible for return. Also all items must be packaged
with all respective manuals. However this does not apply to water cooling, liquid cooling hardware & ma inboards such as video
cards and motherboard products there is no refund or returns on water or liquid cooling products & ma inboards, warranty and
exchanges are available through the manufacture if applicable. Also All are water cooling products and mainboards products if
Defective will need to exchange DIRECTLY with manufacture. NO EXCEPTIONS.
Restocking Fees & Shipping Charges:
Our restocking fee applies to all non-defective, returned items -- no exceptions. Shipping charges are non-refundable. Products
must be returned in original package, undamaged, Unused, in resealable condition with all included accessories, packaging and
documentation. Acoustic PC does not sell used items. Refunds are done at current market price. If an Item has gone down in
price for any reason since the purchase this will affect the refund and will be adjusted accordingly.
Important Note:
We do not cross-ship merchandise nor offer exchanges. Please re-order the correct part through our web site.
RMA's Returns:
Please do not ship an item with out notifying us for an exchange or DOA RMA number. Please contact us first so that we can
give you the proper RMA number for your particular type of return. Shipping with out notifying us first and with out an RMA
number may cause delays or even your package to get lost. Or returned. We recommend you use a reliable carrier with a
trackable method for returns such as UPS or Fedex with signature confirmation.
Warranty & Defective Products:
All products sold through are site have a manufactures warranty on all our products to be free of defects in materials and
workmanship -- and will be replaced without question -- directly through are manufacture provided the product has not been
subject to abuse, misuse, neglect or physical damage. This warranty applies only to the original purchaser and is non-
transferable. Please contact the manufacturer directly for exchange or contact us directly and we will be happy to assist you and
provide you with all the proper contact information.
Order Cancellation:
For order cancellations, please email sales@acousticpc.com as soon as possible after placing your order. If order has
already been charged or sent out you can refuse the order when it arrives and as soon as we receive the package back we will
refund your credit card less or minus shipping fee and a 5% processing fee to cover the credit card processing fees. If order
has just been charged and not shipped out and just needs to be refunded then only a 5% processing fee applies to cover
merchant credit card processing charges.
Canceled Pre \ Orders & Back orders:
When a customer reserves and item on a per order or back order status the order is charged and the product is reserved for
you if you change your mind we will refund your credit card less or minus a 5% processing fee. This fee is to cover some of the
Merchant Transaction processing fees for our credit card processor and Host provider.
Shipping:
Acoustic PC uses several shipping carriers are preferred method for domestic id UPS and for International orders USPS United
States Postal Service. However Acoustic PC reserves the right to change a shipping carrier with out notice as long as the
method used is with in the approximate time frame as the one used to place the order. For example if you place an order with
UPS Ground we can use are back up carrier Fedex and send your shipment Fedex Ground. This usually does not happen but
because of matters beyond are control we need to use an alternate method we reserve the right to do so. If a slower method is
going to be used then the customer is notified first for there permission.
Miss Ship's:
Acoustic PC - reserves the right to fix a mis-ship with out dispute from the party placing the order, specially on phone orders
were human errors are more likely to happen. A digital photo of the product in question must be provided to complete and fix the
error. Ship method used to re ship USPS Priority, UPS Ground or Fedex Ground. Acoustic PC obtains the right to choose witch
method is best suited for the exchange.
Are pick to lite system shipped through our facility allows 99.9% accuracy on orders. However if by any chance and item is
shipped incorrectly. Then Acoustic PC will Re-Ship the correct item for free as long as the mistake is on Acoustic PC's Fault.
Also cross shipping is not allowed we must receive the wrong item before we can ship the correct one unless you want to place a
new order and then receive a credit back.
Credit Card Claims & Disputes:
Should you have a claim or dispute regarding an order please contact us for assistance first. So we can work it out on our side.
If a claim is filed either by mistake or an invalid or no good reason and Acoustic PC prevails over the dispute \ Judgement, You
will be liable for a $ 15.00 Claim fee... This fee charge does not come from us it is simply passed on to you from our Merchant
Processor Chase Manhattan Bank Paymentech charges us for accidental or invalid \ valid disputes. All Claim disputes should be
paid and sent to us Via Certified mail to our Physical address with your order number with in 30 days after dispute is finalized..
Should you fail to make this payment you will be liable for any & all collection and legal fees as well as Attorneys fees if inquired.
So please contact us first our intent is never to turn issues over to third party collection & legal unless needed. Further more
Acoustic PC is not liable for any credit reporting by third parties we are very flexible and transparent and always willing to work
with you on a resolution with an issue. We are available via phone, e-mail...
Limited Liability Disclaimer...
Acoustic PC Inc. Shall not be held responsible or liable for the following:
- (1) any damages incurred, incidental or consequential, while using our products, including but not limited to loss of
income, savings or profit, or loss of electronic data or records,
- (2) third-party claims filed against the purchaser, or
- (3) damage to products during shipment or lost or misdirected shipments.
Use of our products at your own risk!
Important Information Regarding Installation Of Our Products:
If you are unsure how to install something correctly, contact us first. We can't help you. If you are not computer savvy we
recommend hiring an IT professional with license or taking your components to a reputable computer shop that offers custom
builds. Acoustic PC is not liable for any damage occurred by installing our products and all liability by us is valid for no more
than the current market value of the goods sold by us.
We reserve the right to make changes or updates to our web site, including adjustments for typographical errors or for product
specification clarifications, without notice.
Contact Info:
Questions feel free to contact our sales team at sales@acousticpc.com
Voice: 305 383-5511
Main Office Address: "Headquarters."
Acoustic PC Inc.
14629m SW 104 Street Suite 119
Miami, Florida. 33186
USA
Our shipping Facilities... Warehouses East Coast & West Coast:
Acoustic PC Now Provides Two New Shipping Facilities East & West coast. "To Better Serve You."!!!
Acoustic PC now offers two convenient warehouse locations in the USA for shipping east coast & west coast.
This way packages arrive promptly to our customers.
Most customers ordering from the east coast will receive there order from the east coast shipping facility and customers
ordering from the west coast will most likely receive their order from the west coast facility.
On occasion if a product is not available in one facility or if your order has to ship out partially from one and the rest of the order
from the other. This will be at no extra cost to you as well as double ships.
Acoustic PC picks up the tab on all double ships to our customer as a courtesy unless for some reason it is not possible we will
notify you first for your approval.
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