*** Please Note *** Anyone who makes a purchase from this store agrees to the following policies.
International Customers Click Here > To View "Importanat" additional policies
Return Policy Acoustic PC offers a 15-day money-back guarantee, with a 20-25% percent restocking fee, and shipping charges can not be refunded on the products we sell. For any reason, you may return your purchase for a full refund of the purchase price less applicable restocking fees and shipping charges -- but only during the first 15 days of the shipping date. And only if the product is in a not used and in resaleable condition that means no scrathes dents packaged with all respective mannuals. However this does not apply to water cooling or liquid cooling related products there is no refund or returns on water or liquid cooling products warrenty through the manufacture is available on all are water cooling products and accessories.
Restocking Fees Our restocking fee applies to all non-defective, returned items -- no exceptions. Shipping charges are non-refundable. Products must be returned in original package, undamaged, Unused, in resellable condition with all included accessories, packaging and documentation. Acoustic PC does not sell used items. Refunds are done at current market price. If an Item has gone down in price for any reason since the purchase this will affect the refund and will be adjusted accordingly.
Important Note We do not cross-ship merchandise nor offer exchanges. Please re-order the correct part through our web site.
Warrenty & Defective Products All products sold through are site have a manufactures warranty on all our products to be free of defects in materials and workmanship -- and will be replaced without question -- directly through are manufacture provided the product has not been subject to abuse, misuse, neglect or physical damage. This warranty applies only to the original purchaser and is non- transferable. Please contact the manufacturer directly for exchange or contact us directly and we will be happy to assist you and provide you with all the proper contact information.
Order Cancelation For order cancellations, please email sales@acousticpc.com as soon as possible after placing your order. If order has already been charged or sent out you can refuse the order when it arrives and as soon as we receive the package back we will refund your credit card less or minus shiping fee and a 5% processing fee to cover the credit card processing fees. If order has just been charged and not shipped out and just needs to be refunded then only a 5% processing fee applies to cover mecrchant credit card processing charges.
Canceled pre\orders and backorders When a customer reserves and item on a preorder or back order status the order is charged and the product is reserved for you if you change your mind we will refund your credit card less or minus a 5% processing fee.
Shipping Acoustic PC uses several shipping carriers are prefered method for domestic id UPS and for Internationalis USPS United States Postal Serice. However Acoustic PC reserves the right to change a shipping carrier with out notice as long as the method used is with in the approxamite time frame as the one used to place the order. For example if you place an order with UPS Ground we can use are back up carrier Fedex and send your shipment Fedex Ground. This usually does not happen but because of matters beyond are control we need to use an alternate method we reserve the right to do so. If a slower method is going to be used then the customer is notified first for there permision.
Miss Shipp's Acoustic PC - reserves the right to fix a miss shipp with out dispute from the party placing the order specially on phone orders were human errors are more likely to happen.
Are pick to lite system allows 99.9% accuracy on orders. However if by any chance and item is shipped incorectly. Then Acoustic PC will reshipp the correct item for free as long as the mistake is on Acoustic PC's Fault. Also cross shipping is not allowed we must receive the wrong item before we can shipp the correct one unless you want to place a new order and then receive a credit back.
Limited Liability Disclaimer
Acoustic PC Inc. shall not be held responsible or liable for the following:
(1) any damages incurred, incidental or consequential, while using our products, including but not limited to loss of income, savings or profit, or loss of electronic data or records,
(2) third-party claims filed against the purchaser, or
(3) damage to products during shipment or lost or misdirected shipments.
Important - Use of our products at your own risk ! If you are unsure how to install something correctly, contact us first. We can't help you. If you are not computer savy we recomend hiering an IT profesional witha license or taking your components to a reputable computer shop that offers custom builds. Acoustic PC is not liable for any damage occured by intaling our products and all liability by us is valid for no more than the current market value of the goods sold by us.
We reserve the right to make changes or updates to our web site, including adjustments for typographical errors or for product specification clarifications, without notice.
Contact Info: Questions feel free to contact our sales team atsales@acousticpc.com Voice: 305 383-5511